7 Things You’re Doing that Make Your Customers Feel Stupid and Hurt Your Brand

Don't make me feel dumb.Everyone wants to feel smart. No one likes feeling left out because they just don’t get it. And few people are willing to admit when they don’t understand something.

Make your prospects feel smart and they are more likely to become customers.

Unfortunately, many brands make things difficult for their customers and hinder their own sales.

7 Things you may be doing wrong, right now:

  1. Not giving customers the information they need to make the sale. I used to frequent a bakery in Chicago that had a huge display case of tempting goodies. But, they would never label anything, so I had to ask about each item: what is it? what’s in it? how much does it cost?

How Employees Build Your Brand: Oakhurst Dairy Case Study

Recently I was walking along Forest Avenue in Portland, Maine on my way to the office. I usually take a more pedestrian-friendly route, but had to run an errand so found myself on Forest Ave right near the 295 interchange.

If you are not familiar with Portland, Maine, let me set the scene. Forest Ave. is a very busy, multi-lane road. It has an on/off ramp from 295 that is heavy with traffic because it is a main access way into and out of the city. USM (University of Southern Maine), Hannaford’s grocery store, and an Oakhurst Dairy processing are also all situated in the same area.


How Much Does Branding Research Cost?

BrandingResearch-costsAs a branding firm specializing in building brand identities, we frequently write estimates for brand research and strategy work. These may come from start-up firms who need to build a new brand identity, or established companies that are ready for a more professional and comprehensive branding strategy. They may be part of a specific design project (ie research leading up to a new logo or web site); or may be a separate research project.


Tom Chappell Promotes The Benefit of Good to Maine Entrepreneurs

Tom's of Maine logoRecently, I went to a new speaker series sponsored by Envision Maine. The group is working to support the ‘next economy’ in Maine, driven by entrepreneurs and innovation.

The first speaker was Tom Chappell, of Tom’s of Maine. Tom’s of Maine is a great Maine brand. They have been able to capitalize on the Maine’s strong brand by promoting clean, natural personal care products.

The focus of Tom’s talk was about his company’s policies on giving back.


No Unique Selling Proposition (USP), Can Branding Help?

Being unique is not always possible.

Many marketers or business coaches will tell you that having a Unique Selling Proposition (USP) is key to differentiating your company, business or product in the marketplace. It’s hard to say that you’re the “best” at anything when there is nothing to distinguish you or your services.

Yet, many businesses suffer from not having a USP. Professional services businesses such as CPAs, lawyers, consultants and financial planners often struggle the most.


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