Posts Tagged ‘tips’

8 Tips for A Better Contact Us Page on Your Web Site

July 16th, 2011

On nearly every web site, there is the ubiquitous Contact Us button. But what happens when you go that page? What should you include on your contact us page?

  1. List a complete physical address. If you do not include a physical address people become very skeptical of you and your business. You may use a PO Box, but definitely provide a mailing address to show that you are legitimate.
  2. Include all the details. Your contact page is also a great way to list all of the ways to contact you. As fax numbers become less frequently used, they are not necessarily included in web site footers or business cards. But if you have a fax number, include it here because it’s where people are looking for that type of information. The same goes for Skype or any other communication medium that you use.
  3. Include social media links. The contact us page is a great place to list all of your social media channels in one place. You’re probably showing the icons elsewhere on your site, but this can be a place to explain how use use those channels. For example, is Twitter a good place for your clients to get a quick customer service issue resolved, or is it only live during week day hours?
  4. Make sure all email addresses are links. It’s a very simple thing to make an email address into a clickable link that will launch someone’s email program. Don’t make the viewer copy and paste. If you are worried about people harvesting your email address, then don’t list it at all, and use forms (see next item).
  5. Make sure you include a form. If you only include email links, you are forcing someone to launch an email program to contact you electronically. If someone is using a public computer, or prefers to access their email using a web-based program, they are stuck. Using a form allows an email to come to you without relying on the viewer’s email client.
  6. Include interactive maps. If you have a retail operation or other business that has in person traffic make sure you include a map from Google or other source that people can immediately customize to get directions from where they are to your location.
  7. Add descriptive directions as well. If there is anything tricky about getting to your store, finding parking, etc. write down some directions that will help. This helps to humanize you and your brand. It also gets the relationship off on a good foot, rather than having potential clients show up frustrated with the trek to your location.
  8. Consider adding a photo. Photos of your building or sign are easily remembered and will help someone trying to find you while driving or walking in a new area. They’ll get that “aha” moment as they recognize the same thing they saw on your web site earlier.

Depending on the type of business you have, you may not need all eight of these elements. Adding local information such as your address and phone number may help with search engine rankings and local search.

Most importantly, remember that being helpful can be an important way for your customers and prospects to begin to like and trust you. It’s an easy way to start a relationship making the right first impression.

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10 Tips To Choose and Use Photos on Your Web Site

July 14th, 2011

A critical piece of many web designs is photography. Photographs really can be worth a thousand words because they have the power to immediately convey emotions, give a sense place, describe a feature or product in detail, illustrate a concept or set a tone. All without having to read a word.

Professional photography can help make your whole brand looking more professional, while cheap, poorly shot photos can really make a bad impression.

If you cannot afford custom photography, you are probably going to rely on either royalty-free photos or the non-professional photos taken by you, your staff or your clients. Both of these options can save money, but plan to take some time to select the best images and to present them in a way that will add relevance and visual interest to your web site design.

Ten tips for using photography effectively on your web site.

  1. Avoid cliched, overused images and ideas. Because royalty-free photos, by their nature, are not created specifically for your project or concept they tend to have very general concepts behind them: business, teamwork, global network, etc. Therefore low cost royalty free photo sites are filled with photos that are too cliched. Adding an image like that does nothing to distinguish your company, product or service from your competitors. And in many cases it really makes you look worse.
  2. Make sure the people look real. Photographing your own team is always a great idea if it’s possible. However, you may not have the budget for a custom shoot, or you may not have the set-up to make it ideal. But if you turn to stock and royalty free photographs to represent either your own business or your clients, make sure you are realistic. Do all or your clients look like models? Do all or your employees dress like fashionistas? Probably not. There are plenty of more “everyday” looking models that are featured in photographs.
  3. Beware of subjects smiling at the camera. Another way to help make things look a little more “real” is to avoid photos where the people are looking at, and smiling at, the camera. Once they start mugging for the camera, it takes away from the idea that you’ve caught them acting natural.
  4. Crop images to focus on what’s important. As a graphic designer and web designer, I nearly always end up cropping a photo rather than using at exactly the size and shape that it is provided. Trimming the edges (cropping) allows you to focus on the part of the photo that’s most relevant. It cuts out any distracting background images or other parts to an image. It can also create a more unique look at the subject.
  5. Try different shapes. Most photos come in a format that’s around 3:5. They are basically a pretty balanced rectangle. By cropping them into something different, they become more unique. You may want to try photos that are wide and panoramic, or tall and skinny, or square. You’ll need access to a photo software tool to do this.
  6. Make sure the photos are crisp and not fuzzy or out of focus. Many small business owners use photographs that they take with their own camera or photos supplied by clients. This is a great way to have photos that are truly unique and feature your own products, people, locations, etc. However, if the photo is blurry and not in focus to begin with, it’s just not going to work. Immediately disregard photos that are out of focus because it’s nearly impossible to fix.
  7. Do basic photo editing to clean up red eye and brighten if necessary. Poorly lit (dark) photos are also a problem when using non-professional images. Also, people can have red eyes. Both of these sometimes can be fixed with an editing program. Either fix them, or do not use them.
  8. Make sure images are scaled correctly. There is nothing sillier than looking at photo on a web site and having it look like the people are standing in front of a fun house mirror. Sometimes, when adding a photo to a design layout there may be a predetermined size and ratio that the photo must be. If it does not fit that size and shape it is either cropped or scaled to fit. If you are working within specific sizes like this, make sure you size and crop outside of your web site’s CMS for the best results.
  9. Keep the resolution low for faster loading. The content management system for your web site may allow you to upload a very large image file and it will scale it for you. However, the data behind that image is probably still stored with the image making it act like a very large file, even if you are seeing it small with in the web site’s design. If you are working with large images (and it can be a good practice to start with high resolution images) make sure you crop and bring the resolution down to avoid slow loading graphics.
  10. Realize you can’t fix all photos; start with high-quality images. Many people have the mistaken notion that with digital photography and Photoshop you can just fix any image and make it look good. Unfortunately, it’s just not possible. For example, an image that is too dark and too out-of-focus to begin with probably cannot be salvaged because there is just not enough data there. Other times people want to photoshop out or photoshop in something in an image. While this is not impossible, you need to realize that you’re basically turning a photo editing job into an illustration job: you need to recreate whatever is missing in the photo. While something like some clouds and sky can be done easily, something complex like a hand would take some serious work.

Great photography can help tell the story of your brand, but poor photography just detracts from your professional image. If you decide to use photographs on your web site, make sure they are well-lit, in focus, and cropped appropriately. Also make sure they are adding to your message, not just using cliches that add nothing to your brand’s unique story.

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5 Tips to Make Your Web Site Say: “Open For Business”

July 2nd, 2010

As we head into the three-day weekend, many of us are focused on taking some time off from work. I know our office will be closed on Monday and it will be a pleasure to enjoy a scheduled day off.

Your web site, however, will not be taking time off. And in fact has been out there promoting or detracting from your business’ image from the day it launched.

A bricks and mortar comparison

A couple of times a week I walk by the Portland Chamber of Commerce office, and it always gives off a very “closed” and impenetrable vibe to it. As I walked by it the other day, I realized why.

Portland, Maine Chamber of Commerce Office with their always closed blinds.

Portland, Maine Chamber of Commerce Office with their always closed blinds.

I realized that in the nearly five years I’ve lived in Portland, Maine, those blinds on their windows have never been opened. Yes, you can go around the corner and find a door and see they are open, but the side of their building facing the busy street is always shuttered behind blinds.

It made me wonder why. Probably it has something to do with the glare and the computers. But why not at least take some of the window space and figure out a way to make it look open and inviting? Show us that someone in there is working for its members.

Does your web site show a vibrant business?

For many of us, a peek at our web site will be the first impression, rather than your office. Obviously securing your companies domain name and having a web site presence is the most basic first step. Having a web site that is live and functioning is like being open for business. But it is more subtle things (like the blinds on the windows) that show whether you are really a thriving and active business.

  1. Keep generating high-quality content. The best way to look alive and to attract people to your site is to develop content they want to read, share, and come back for more. Have a system for writing, posting and sharing this information. A blog is the primary vehicle for this, but an article library, case studies or recent work sections can also be a vehicle for posting new content.
  2. Keep your “news” section up-t0-date. If you’ve built a “news” section on your web site, make sure you update it regularly. When the economy was rolling it was easy to boast about new hires and contracts won. With this recession, it can be hard to find good news to share. But that is exactly why people are so curious. They want to see that you survived and hopefully even gained in this tough environment.
  3. Keep your directories, locations, hours, and specials up-to-date. Retail businesses need to make sure that their current hours and specials are listed and out-of-date information has been removed. For other businesses, the employee directory and biography area may need attention. If someone who knows your organization sees incorrect and out of date listings, it makes them question the validity of the whole site and possibly your company in general.
  4. Clean out the abandoned sections. You tried a blog and couldn’t keep it up. Or, you’re featuring an inactive Twitter feed on your home page. Or, you no longer do business in an area that is listed on your site. These graveyards and junkyards of old, unwanted content just reflect poorly on you. Get rid of them. It’s better to have less content, but ensure it’s accurate and fresh.
  5. Check your copyright date. This is a quick way I use to tell if someone is paying attention to their site. If a business is actively updating their site, this won’t get overlooked for long. Or, you can use some coede to help you keep it up-to-date.

There are numerous ways the content and look of your site are presenting an image of your business as either alive and thriving, or stale and stagnant. Web site first impressions are hard to overcome: make it a good one.

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