Posts Tagged ‘Starting a Business’

Do-It-Yourself Business Cards, or Hire a Pro?

June 1st, 2009

If you’re starting a business you’re going to need business cards. But if you’re starting a business, you may be looking to save money on the myriad of upfront costs involved with getting the company up and running. Let’s look at the different levels of professionalism and brand identity that you could consider when getting your first business cards.

Design & Branding Fees vs. Production Costs

There are two steps to creating your business card: first is the design of the card, and the second is the printing of the card.

For the design, you will likely start by developing a logo or a logotype (a specific, customized typesetting of the business name). In addition, you will need to typeset your contact information, and then you will need to look at the layout of the entire card. You could try to do these yourself, or you could work with an experienced designer.

For the production, you will need to find a printing source. This can range from your own desktop printer, to an online discount printer, to a local offset printer. You will also need to consider what paper stock to use and sometimes you’ll have choices about the types of inks or finishes you’ll use. Cards can print one-color or full-color; digitally or offset. You can also consider special techniques like letterpress, foil stamping or spot varnishes. Also, you can print anywhere from 1 to a million depending on your needs.

Where is the value?

Let’s look at the spectrum from low-cost on both design & production to high-cost for both. And what the value is of those elements.

  1. No business card. Obviously, this is a very cheap option. However, you look kind of silly when you have to tear a sheet of paper from a notepad and scribble out your contact information.
    Will this work for you?
    I doubt it.
  2. Design it yourself, print it yourself. Find some clipart or other images. Do your own typesetting. Buy some perforated card stock at the office supply store and run it through your desktop printer.
    Will this work for you?
    I have seen a few photographers use this system. But they usually own a high-end color printer and they use their own images from their portfolio. For everyone else, clip art will look amateurish, and the paper will be very thin if it is able to go through your printer. You end up looking like you’re not taking yourself seriously.
  3. DIY, but with caution. Skip the clipart, but typeset your own card, and find a low-cost printing solution such as a copy shop or an online printer.
    Will this work for you? This is a temporary, stop-gap measure. If you cannot afford a designer you are making a smart move to minize your design elements to your basic contact information. While the end result is not as ghastly amateurish as option 2, you’ve shot yourself in the foot by not taking the time to develop a brand identity. However, if you’ve got a logo in process and have sales calls, to make this is a low-cost way to make sure you have something with your contact information on it.
  4. Hire a designer to design a business card only (not a complete logo & identity package) and have them help you select a printer.
    Will this work for you? This works for solopreneurs or consultants who do not necessarily need a logo for a separate business entity. A qualified graphic designer should be able to develop a simple brand for you building on the layout & design of the card, rather than the the development of a logo. He or she may decide to use speciality papers or finishes to create a memorable look, so be open to using a traditional offset printer, rather than relying on online sources (who can generally only print on white paper).
  5. Hire a designer, monitor your production costs. Work with a designer to develop a branding program for you, but let them know that you need to keep production costs in check.
    Will this work for you? This is a great solution for a small business to be able to develop and build an identity without breaking the bank. Make sure you are upfront with the designer about wanting to keep printing costs to a minimum. A smart designer will be able to design something with these limitations in mind. It can be done by developing only a 1-color logo, or developing a design that will print successfully using an online digital source. It may even be a unique hand-done approach you hadn’t considered. A few examples from our portfolio include Cream & Sugar Bakery, 3-Fitness Coaching, and New England Breeze. Another great thing about this way of working is that as you grow and need additional business cards, your repeating production costs are containted.
  6. Hire a design, and the sky is the limit.
    Will this work for you? Sure, if you have the money. And there are certain businesses where having the most unique and outlandish business card around is a true asset. But for many of us, keeping production costs low while developing a professional look and feel is a smart way to develop your brand.
Share

Write a Business Plan; Build your Brand

April 9th, 2009

As I’ve started writing more and more about branding, and helping to explain the idea to others I keep coming back to the fact that building your brand is as critical to the planning of a new business as writing a business plan. Your business plan could be very thorough and formal, or something more simple, but nearly every business coach or expert will tell you how critical it is. The same goes with building your brand.

A recent article in the New York Times has this quote:

For startups and small businesses, branding can often take a backseat to other considerations, such as funding and product development. This is a mistake, as a company’s brand can be key to its success. Dollar for dollar, it is as important and vital as any other early steps.

Dollar for dollar. That doesn’t mean you need to spend an arm and a leg, but it does mean that time & money used to identify a niche and build a brand is critical and will be well spent.

I think it’s also important, as the writer points out, that this is an early step. It’s not: “I’ll get this off the ground and then brand it.” No. As you get your funding, as you do product development, as you get feedback pre-launch is when you are building and refining your brand position.

Use your business plan to direct your design strategy

One of the key components of most business plans is identifying a niche and describing how your business or product is different than the competition. Use these thoughts as the kernel for your brand. It’s easy to get sidetracked when you get into the design phase of brand building. When we see a logo, typeface or color we have personal reactions that are not always helpful. The reference points identified in your business plans  should serve as your checklist when evaluating the effectiveness of design.


Share

10 Questions to Help You Position Your Brand

March 24th, 2009

Identifying a strong and usable brand involves both looking at yourself and looking outward to find a niche. In my first 10 questions, I focused on the introspective part of branding—helping to define yourself. These next 10 questions are aimed at discovering where there is an opportunity in the marketplace.

Questions to help you position your brand

  1. Who are your direct and closest competitors? By category, specialty, location, etc.
  2. How are you different? In some industries there are a lot of very close competitors: for example if you run a dry cleaner in a big city there are probably many, and you could differentiate yourself on location, price, service, etc.
  3. Who are you indirect competitors? For example, restaurants are also competing with grocery stores and magazines are competing with web sites.
  4. What would be involved to define and defend your unique brand, based on your answers to 1, 2 and 3? Are you able to articulate how you are different and would you be able to persuade potential clients of that difference?
  5. What position exhibits signs of an opportunity? In other words, is there an area that is lacking a leader and top brand that you could fill?
  6. What are people saying about your competitors that could be used to build your brand? This is a great way to use social media tools to help you recognize an opportunity. By talking (both face-to-face and virtually) to your potential clients you can learn what pains are still being felt and not addressed by those in the marketplace already.
  7. How would customers benefit from your brand? If you can’t articulate this, don’t expect the marketplace to be able to either.
  8. Is there a new category you can create to better position your brand? It’s best to identify a category that is small enough that you will be a recognized leader. I highly suggest reading The 22 Immutable Laws of Branding for a better understanding of this concept.
  9. What do you customers (or potential customers) think of you? This is a critical and often overlooked part of branding. Your perception and reputation are huge and to try and work against that can be impossible.
  10. Which of your strengths fit best with the available opportunities? Often we have several parts of our skill set or product line that could be emphasized. It’s best to decide what to focus on, based on the opportunities in that niche.

Thinking of branding really goes back to the nuts & bolts of starting a business. Anyone doing research on starting their own business, writing a business plan or finding investors should have carefully examined the marketplace for opportunity. However, many business owners then set aside all that research when they work to build their own branded identities. Instead, use it to help you build a succesful brand.

Share

10 Questions to Help you Identify Your Brand

March 18th, 2009

Branding can be a complex subject. As a designer, I tend to focus on the look & feel of a brand, but there is much more to it than that. Creating a unique and memorable brand will make you (your company or product) stand out. However figuring who you are, can be a difficult job. And it’s essential to do this work before developing any graphic systems.

The process involves both introspection as well as a keen view of the competition. This list of questions focuses on you and your company’s identity. Check back shortly for additional questions to help you identify your position within the marketplace.

Introspective questions:

  1. If you were a celebrity who would you be? Oprah, Will Ferrell, Tiger Woods, George Clooney, etc. Each of these names brings to mind a certain set of characteristics.
  2. If you were an article of clothing, what would it be? Sweat pants, faded blue jeans, stiletto heels, perfectly tailored black suit. Each is worn at different times, and serves different functions.
  3. If you were a store, which one would you be? Brooks Brothers, Home Depot, Whole Foods, Trader Joes: each has it’s own purpose, it’s own products, it’s own clientele.
  4. If you were a food, what would you be? Sushi, banana, filet mignon. Are you a special treat or an everyday dish? A whole meal or just a snack?
  5. Are you branding yourself or something bigger? Many firms start with one person and rely on his or her experience. But is this your end goal? Think about where you want to be long term.
  6. What are 10 adjectives or phrases you’d use to describe your entity? Attentive to detail, out-going, science-based, etc.
  7. How do those characteristics manifest themselves? For example a person who’s out-going smiles and says “hi” to everyone. Someone who’s scientific is likely to refer to carefully tabulated data to make a point.
  8. What position or reputation do you already hold? This is especially true for businesses getting started based on the experience of just one or two key people. How do your colleagues, friends, family, potential or current clients view you?
  9. Who are you trying to reach? Who will be your customers, what are their demographics, what are they like?
  10. What are your core values? While you may think of such things as “honesty” or “frugality” as  too abstract for your brand. They’re not. While they may not become a central theme they cannot be contradictory to what you’re developing or you will always struggle with your branding.

This list can help you identify potential strengths and unique traits for your brand. It will also help you avoid (or address) your weaknesses. You should continually use your answers here as a way to evaluate the development of your branding elements. Do the materials jibe with what you’ve articulated here?

Read the next 10 questions to help you identify your position within the marketplace.

Share

Naming your Business to Attract the Right Clients

March 13th, 2009

One of the most exciting parts of starting a business is coming up with a name. The name becomes central to the brand and can help you define your target audience.

The Senior Citizen Barber Shop

seniorcitizenbarbershopI read a fun story about the local Senior Citizen Barber Shop and how it got it’s name. The full story is in the Portland Press Herald and below are the key passages:

Q: What did the shop used to be called?

A: Longfellow Barber Shop. That changed when the hippies came out in the ’60s. It was kind of funny, the telephone company called up and asked me, “What do you want to put in your ad?” I wanted to say something about senior citizens, but they kept saying you can’t do this, you can’t do that.

Then finally she said, “Let’s start over. What’s the name of the shop again?”

I told her “Senior Citizen Barber Shop.”

She said, “When did that change?”

I said, “About two seconds ago.”

Q: So the new name reflected a change in the clientele?

A: Yeah, it did. It was a big change, and it kept us alive, let’s put it that way.

Obviously this is an unusual way to go about it, but it shows that the owner understood his name was an opportunity to suggest to potential clients what his niche was.

Use your name to define your business, product or clientele

Your name can help someone figure out who you and who you work with. It allows you to build an understanding with a potential client or customer before you do anything beyond introducing yourself.

However, you do need to be careful. If you too closely define an area for your business and then you want to expand, you’re setting yourself up for confusion. Don’t box yourself into a certain service, product or client base.

Share

Micro Firms and Start-Ups Essential to Economy

February 17th, 2009

I found some interesting data that finally supports what many of us have been thinking: that solopreneurs and very small businesses are accounting for much of the job creation in the U.S.

According to new data from the Kauffman Foundation and the US Census Bureau, as highlighted in Inc. Magazine, firms with one to four employees have accounted for an average of 20 percent of new jobs each year from 1980-2005. During that time, start-ups accounted for 3% of total employment. While that doesn’t seem like much, the average annual net employment growth over the same period was 1.8 percent, meaning that job creation would be contracting during those 25 years rather than expanding without these micro firms.

Over the timeframe of the study, it was found that “while startups do tend to decline slightly during downturns, they remained fairly robust in even the most severe of the sample period’s recessions.” And according to Robert E. Litan, vice president of Research and Policy at Kauffman, people appear to be continuing to start businesseses in the current recession. However, they may be starting with fewer employees than had they started at a different time.

So I reiterate my cheerleading routine: Go out there and start a business. And please take the time, effort and a bit of money to build a solid business and branding plan before you get started.

Share

A Recession is the Perfect Time to Start a Business

January 20th, 2009

Seems like we’re in a recession. We’ve probably been in it for longer than we realize and may stay in this down cycle for longer than any of us would prefer. But we’ve gone through it before, and the economy will grow again.

The story of Visible Logic

It was during the last recession of 2001 that I started Visible Logic. In the summer of 2001 I was working at Smith Design. The dot-com bubble was bursting and we could feel things slowing down. I was laid off.

I had been thinking about starting my own design firm “someday.” Once I had enough experience. After assessing the economic landscape I realized I was not going to be finding a full time design job in the near future. So, I could either freelance for other studios or start my own.

Great timing

I finally decided to pull the trigger. In fact, after having a few weeks to decompress, I told everyone at a weekend BBQ: “Monday I am starting my own business.” It happened that that Monday was Sept. 10th. Great first day; but the second, not so much.

My point is that if I can start a new business in the doldrums of a recession right after the worst terrorist attack in our country’s history. You can do it too!

Market conditions in your favor

I hear, anecdotally, that more businesses start-ups in a recession than at any other time. However, SBA stats don’t show that. According to their research, there has been a steady increase in the creation of new firms for the past 10 years.

But I’m not the only one who recognizes that there is opportunity. I saw this quote on the Women 2.0 web site:

“A recession is the best time to start a company. The opportunity cost is low, hiring good people is relatively easy, rent and equipment are cheap (sometimes free) and established competitors are focused on reducing costs & staying in business, not on innovation. The key is being in a good   position when the economy picks back up.”

- Rebecca Lynn, Principal, Morgenthaler Ventures

Go for it

I’m a designer, not an economic forecaster. But it seems like a good time to me. If you plan to start as a solopreneurs, here are 4 tips to consider as you brand your new firm.

Share