Posts Tagged ‘graphic design’

What is Branding?

September 16th, 2009

Branding is a very popular and even over-used term in the business and marketing sectors. It can mean different things depending on who is talking/writing and who is listening/reading.

Some phrases I’ve heard to define branding

A brand is a promise. This is a phrase I see quite often, and it’s honestly always a bit vague and confusing to me. I guess that is sort of the point: this message is that your brand is not tangible. However, I would argue there are clearly tangible parts to a brand. These are parts can be called your brand identity and include your logo, your trademarked designs and services, your corporate look and feel, among others.

You don’t build your brand, your customers do. This is another sentiment that stresses that all of brand building is not within your control. However, I think this is a bit extreme, as you do have some control. And businesses should make every effort to grow their own unique and thriving brand.

A brand is more than a logo. This I can agree with. However, it seems to suggest that designers are out there saying “here’s a logo, here’s your brand” which I don’t think anyone falls for any more. A complete brand system would include a logo, and then much more. It’s not enough to just rubber stamp your logo on something and call it branded, it should move into the areas of layout, color systems, fonts, photography and imagery as well as the tone and style of writing.

How do I define branding?

Your brand is like your reputation. Who you associate with, what you say, and how you act matters. How you present yourself matters. Can you be trusted? Do you words and actions paint the same picture? And like your reputation, you do not have complete control over it. Others may misrepresent what you do, or even go so far as to slander you. But if you are honest, present yourself well, and keep your head up any misguided jabs will not harm you too much.

And when you don’t have a reputation, your brand is your first impression. This is often key for a start-up, or a company that is growing. You have the opportunity to show the world how you’d liked to be viewed. And you do that with your logo, your presentations, your web site, your customer interactions, among other things.

Is it all about design?

No. Branding is definitely more than a logo, and it’s even more than your design systems. But without those elements, it’s hard to contain and quantify your brand.

For example, Coca Cola is always listed as one of the most valuable brands in the world. Imagine their success without the scripted logotype and their hourglass bottle shape. If these elements were not so easily identifiable it would be much harder for them to build their international presence.

Want to see some examples from small businesses?

It can be difficult for a small business owner to imagine their own branding strategy, when they compare themselves to giants like Coca Cola or Google. At the Visible Logic web site, we’ve just reorganized our portfolio to show the branding systems that we’ve developed for our clients. Creating branded elements that build a cohesive look and feel from logo to web to print is an important start for business owners looking to build their own brand. Take a look and get some inspiration for all the places you can present yourself.

And finally, how to do define branding?

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The Unknown Unknowns of DIY Design

July 28th, 2009

questionMarksSmall business owners and entrepreneurs have many options for skipping the high-priced graphic designer and going the DIY route. Instead of hiring a high-quality web designer, just buy a template. Instead of working with a professional graphic designer, design your own business card. But when you work this way, you are limited by your skills and also the unknowns that you haven’t even considered.

Just the other day I had a client ask me to review something they had designed in-house. This is a good client, who I do a lot of work for, but sometimes they have a presentation, or whatever, and do things themselves. They asked me to review their work before sending the item out.

Ignorance is bliss

What surprised me most were the inconsistencies that seems glaring to me, but were unnoticed by them.

For example, the majority of the layout was set in a sans serif face. But there was one area that switched to a serif face like Times. It really made the piece lack cohesiveness, and there was no good reason for the font change.

I mentioned it, and the client agreed. She said she could tell something was off, but couldn’t figure out what it was.

As someone who works with fonts and typesetting day in and day out, it’s perplexing and almost amusing that someone wouldn’t spot that. But I realize that I have an education and experience in design. When a business owner decides to take things into their own hands, they usually lack both. Most entrepreneurs are not willing to go to design school, but they can build experience and start to recognize better design solutions.

Unknown unknowns

But ultimately there are the “unknown unknowns” (a phrase made famous by Donald Rumsfeld) about design. If someone like my client, cannot quickly see the difference between a serif and sans serif face it is unlikely to bother them that they don’t match.

This is one the dangers of do it yourself design; the fact that you don’t even know what you don’t know.

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Image Resolution Explained

June 17th, 2009

Running a design studio means that I receive frequent requests for images. Usually it is a client requesting a jpg image. It could be a jpg image of a photo that was used within a web site design or it could be a jpg file of a completed book cover design.

How are you going to use the image?

I nearly always find myself replying to the request by asking for more information. I am not trying to be annoying, I just need to know how an image is to be used so that I can provide the best image possible for your usage.

Let me briefly state that jpgs, gifs and tifs do not resize very well (the reason is content for another blog post, but just take my word). Therefore, I need to know the following:

  • What size will the image will be? Is this going to be a thumbnail photo of the book cover design, or will it be a poster using the same photo that is on the home page of your web site?
  • How is it being produced? Is this for a web site, for desktop/digital printing or for offset printing? Images for the web only need to be 72 dpi whereas offset printing requires 300 dpi or greater.

Resolution is based on total data: the size and density of information

An image’s final resolution is a combination of size and resolution. When you have an image there is a certain, finite amount of data that makes up the image. As you increase the resolution you will have to decrease the size. An image that is 2″ x 2″ at 72 dpi will be forced to shrink to .48″ x .48″ if you increase the resolution to 300 dpi. The size of the actual file (in kB) is the same, as there is no increase or decrease in the amount of data.

The image is 2" x 2" at 72dpi. Note the image size is 60.8k

The image is 2" x 2" at 72 dpi. Note the file size is 60.8k

The image shrinks to .48" x .48" when the resolution increases to 300dpi. Note the image size is the same, 60.8k

The image shrinks to .48" x .48" when the resolution increases to 300 dpi. Note the file size is the same, 60.8k

What this looks like

Why can’t you just increase the resolution to 300 and force the file size to increase? You know, somehow make it a high resolution file? Photoshop will let you do this, but there is no more data there to improve the image. You’ve just falsely increased the resolution. This will get ugly fast as your image looks digitized or mushy/blurry.

A corner of a web image that 2" x 2" at 72dpi

A corner of a web image that is 2" x 2" at 72 dpi

The resolution is increased to 300, but the quality has not improved.

The resolution is increased to 300, but the quality has not improved

This is why you really can’t pull an image from a web site and try to resize it larger, and why you definitely cannot put it into a printed document that requires 300 dpi images. Therefore, when I provide a jpg image I need to know the final size and how it is being reproduced.

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Do-It-Yourself Business Cards, or Hire a Pro?

June 1st, 2009

If you’re starting a business you’re going to need business cards. But if you’re starting a business, you may be looking to save money on the myriad of upfront costs involved with getting the company up and running. Let’s look at the different levels of professionalism and brand identity that you could consider when getting your first business cards.

Design & Branding Fees vs. Production Costs

There are two steps to creating your business card: first is the design of the card, and the second is the printing of the card.

For the design, you will likely start by developing a logo or a logotype (a specific, customized typesetting of the business name). In addition, you will need to typeset your contact information, and then you will need to look at the layout of the entire card. You could try to do these yourself, or you could work with an experienced designer.

For the production, you will need to find a printing source. This can range from your own desktop printer, to an online discount printer, to a local offset printer. You will also need to consider what paper stock to use and sometimes you’ll have choices about the types of inks or finishes you’ll use. Cards can print one-color or full-color; digitally or offset. You can also consider special techniques like letterpress, foil stamping or spot varnishes. Also, you can print anywhere from 1 to a million depending on your needs.

Where is the value?

Let’s look at the spectrum from low-cost on both design & production to high-cost for both. And what the value is of those elements.

  1. No business card. Obviously, this is a very cheap option. However, you look kind of silly when you have to tear a sheet of paper from a notepad and scribble out your contact information.
    Will this work for you?
    I doubt it.
  2. Design it yourself, print it yourself. Find some clipart or other images. Do your own typesetting. Buy some perforated card stock at the office supply store and run it through your desktop printer.
    Will this work for you?
    I have seen a few photographers use this system. But they usually own a high-end color printer and they use their own images from their portfolio. For everyone else, clip art will look amateurish, and the paper will be very thin if it is able to go through your printer. You end up looking like you’re not taking yourself seriously.
  3. DIY, but with caution. Skip the clipart, but typeset your own card, and find a low-cost printing solution such as a copy shop or an online printer.
    Will this work for you? This is a temporary, stop-gap measure. If you cannot afford a designer you are making a smart move to minize your design elements to your basic contact information. While the end result is not as ghastly amateurish as option 2, you’ve shot yourself in the foot by not taking the time to develop a brand identity. However, if you’ve got a logo in process and have sales calls, to make this is a low-cost way to make sure you have something with your contact information on it.
  4. Hire a designer to design a business card only (not a complete logo & identity package) and have them help you select a printer.
    Will this work for you? This works for solopreneurs or consultants who do not necessarily need a logo for a separate business entity. A qualified graphic designer should be able to develop a simple brand for you building on the layout & design of the card, rather than the the development of a logo. He or she may decide to use speciality papers or finishes to create a memorable look, so be open to using a traditional offset printer, rather than relying on online sources (who can generally only print on white paper).
  5. Hire a designer, monitor your production costs. Work with a designer to develop a branding program for you, but let them know that you need to keep production costs in check.
    Will this work for you? This is a great solution for a small business to be able to develop and build an identity without breaking the bank. Make sure you are upfront with the designer about wanting to keep printing costs to a minimum. A smart designer will be able to design something with these limitations in mind. It can be done by developing only a 1-color logo, or developing a design that will print successfully using an online digital source. It may even be a unique hand-done approach you hadn’t considered. A few examples from our portfolio include Cream & Sugar Bakery, 3-Fitness Coaching, and New England Breeze. Another great thing about this way of working is that as you grow and need additional business cards, your repeating production costs are containted.
  6. Hire a design, and the sky is the limit.
    Will this work for you? Sure, if you have the money. And there are certain businesses where having the most unique and outlandish business card around is a true asset. But for many of us, keeping production costs low while developing a professional look and feel is a smart way to develop your brand.
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Heart of Sharing with United Way: How Can a Designer Help?

May 27th, 2009

unitedway

Day of Caring / Heart of Sharing

Last Thursday, I volunteered with nearly 90 other creative professionals with United Way’s Day of Caring/Heart of Sharing Day. Designers, web developers, marketing specialists, photographers, writers and PR specialists were partnered with Portland area non-profits to give free, personalized advice to help them achieve their marketing goals.

The sessions were 90-minutes long and each non-profit was assigned a team of creatives to help them. This was the first time I participated, but there were many professionals who had volunteered in the past, and this was the event’s twelth year. I wasn’t sure what could be accomplished in such a short time, but it was exciting to help prioritize a strategy for these local groups.

Winter Kids

winterkidsI was assigned to work with Winter Kids. Although they have enough grant money and sponsorships to be able to afford well-designed printed materials, they were looking for ideas on how reach more people. Winter Kids focuses their efforts on children in grades 5-8 and helps to introduce and educate them about the benefits and fun of winter activities. Working along with Arthur Fink and David Sliwinski, we quickly realized that social media was an untapped resource for this group. This is a great target audience to connect via facebook and help the kids promote the program themselves through internet-based word-0f-mouth.

Good luck to Winter Kids, and I’m looking forward to friending you on facebook soon!

How else can Visible Logic give back?

My experience working with United Way made me realize that I have not really used my professional skills as a way to help others, as much as I would like to. My involvement with supporting non profits has generally been with cash donations. Also, I’ve definitely done my share of sports-based fundraisers such as 5Ks and bike rides to benefit charities. And I’ve financially supported many of my triathlete, running and cycling friends who participate in these events.

In terms of giving back through professional services, I have designed a logo and uniforms for the Chicago Tri Club. I also designed and maintained their web site when I was based in Chicago. Additionally, I designed and built the web site for the Community Cycling Club of Portland, and partnered with Dunkirk Systems on the design web site for the Chicago Jaycees. But these groups, while not profit-making businesses, really don’t pass as a needy charity.

So I wonder how I can best give back. I’m really interested to hear from you:

  • Have you donated your expertise and time to a charitable group?
  • Was it beneficial for both of you?
  • Was it a straight pro-bono arrangement, a discount, or a consulting arrangement?
  • As a not-for-profit, what is your greatest need?
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How to Keep your Brand Looking Fresh

May 4th, 2009

In my last post, I wrote about the importance of consistency in branding. However, I want to take the time to also talk about ways to keep your identity and branding from looking stale.

Probably the most important thing to keep in mind is that your brand is a living entity and will experience growth and change. The key is to have enough elements remain consistent that you can play with other elements.

Timeless brands are like timeless fashions

A good analogy is how individuals wear their clothes and style their hair. There are some people who are always up-to-date with fashion: if you first met them in 1982 and they were wearing parachute pants, you may not be surprised to see them in 1992 wearing an oversized flannel shirt. In contrast, there are some people who have a timeless style. They purchase classic clothes, and are never very trendy.

A third group is those folks who seem stuck in a different era. They are still wearing their Flashdance inspired cut-off sweat shirts, and have a poofy perm.

Of all these groups, I’d suggest you want to avoid the third category for you logo and branding. And while many aspire to be cool and trendy, it can be more upkeep than starting with a more classic look. Just like having some classic pieces in your wardrobe and spicing them up with accessories, it is far better to pick a timeless, non-trendy design and then you are able to work with it and incorporate smaller design elements to hang off of it. A well-designed logo will be a good investment for your company.

What does this look like?

Updating your brand means that while you keep things consistent, there are elements that change over time. Here are few examples you may want to try:

  • Changing your non-key colors: Your web site should stick with your main color palette, but background could colors change. A few years ago, there were many web sites with gray backgrounds to the main body area. Recently, white backgrounds are favored. This is a change that would freshen up your site while maintaining your corporate color palette.
  • Updating photographs: In both web design and print design, outdated photos will make everything look old. The hairstyles, clothing and even styles of lighting and posing models changes over time. Take a look at any stock or royalty-free photos you are using and see if replacing them might make your materials look more up-to-date.
  • Cleaning up contact info on business cards: Over the past few years business owners have more and more ways to keep in touch. First it was fax machines, then it was email and cell phones and now you may also use Skype, Facebook, Twitter or Facebook. If you’ve been squeezing this new information on your business cards without looking at the design, take a step back and reassess. By adjusting the layout and re-typesetting your cards you can make them more readable and freshen up the look without tinkering with the logo or other key elements.
  • Scaling elements differently: In both web and print design you can work with the same elements but emphasize them differently. A decision like this could be purely visual—decide to make your headlines larger, but in a lighter font. Or, they could be driven by your changing business—reorganizing web site navigation or elements on a printed page will make certain information more prominent. If you have changed the scope of services you offer, this is a particularly helpful change to consider.

To get impact from your identity and branding, you need to maintain consistency. This is what helps you become recognizable and build the trust of your prospects. However, you want to make sure your web site, printed marketing materials or identity does not look stale or out-of-date. Work with your designer to help them design materials for you that keep building your brand, while remain fresh.

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Branding, a Designer’s Perspective (aka Who am I?)

January 2nd, 2009

I wanted to start this blog with full disclosure that I am a graphic designer. So while branding can be so much more than just the design of company’s image, that is my focus, my viewpoint, my perspective, my angle, my bias.

On projects for Visible Logic, I usually am not involved until a client gets to the design phase. I may try to push them back a step and allow me to help them with “bigger picture” issues, but that’s not always an option.

A few things I think that are part of branding:

Market Research

Researching the market and figuring out how your product or service will fit in with the rest is an important precursor to branding. This may not even branding, but rather determining whether or not there is room for a brand. When I work on an identity project for a client I always ask for a list of their competitors and I follow that up with my own research. The client is generally able to provide insider knowledge about how their competitors fit into their trade’s landscape. I am able to give an outsider’s view of how each is perceived and where there is room for another brand.

Naming

Deciding on a name for your product or service is critical. I wish this was something I was more involved with. It is an area that I’ve contributed to when working at larger agencies. And my educational background has prepared me for this more than the average designer. Even if I don’t find myself naming primary businesses or products, I often provide feedback and ideas on other text such as taglines, descriptions, etc. The style and tone of writing is definitely part of your brand and should be considered in printed marketing materials, on your web site and even in emails.

Visual Identity

Creating a visible look for the product or service. This is the heart of what I do in a branding project–development of the look and feel for a web site or design of a logo. This involves development of:

  • iconography – your logo symbol, if there is one
  • logotypes – the specific way your company name is typeset
  • typographic palette – the choice of fonts, and how they are typeset
  • color palettes – corporate color(s) and supporting color choices
  • imagery – this includes photographic styles or other images
  • visual patterns etc. – all the rest of those design elements such as the grid, amount of color, white space, etc.

Other Touchpoints

Identifying other touch points that will affect the brand, including customer service, sales, etc. are things that should be considered. When I develop branding materials, I suggest to my client all the places where an identity could be carried over. These include the basics: business card, letterhead, web site and marketing materials. And then to the next layer of materials: invoices, packaging, uniforms, order forms, trade booths, advertisements. But there is an important level beyond the design, that should be at the core of your business. This is how you and your employees interact with customers. It can be the style and tone of text on your web site, the decision to use email vs. the phone, the way you answer the phone, the sign on your door, etc. Obviously many of these areas are well beyond the scope of a graphic designer, but as a small business owner myself they are things I’ve considered.

As this blog develops I hope that my insight as a designer will  add to, but not close-off my perspective on branding.

So, welcome and please respond with your thoughts.
- Emily Brackett

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