Email Marketing Proven to Build Loyalty

March 9, 2009 | Branding, Business

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A recent study shows that permission-based email campaigns overwhelmingly have a positive influence on consumer behavior. The study of 1517 consumers, completed by marketing agency Epsilon, showed that 57% of consumers feel they have a more positive impression of companies when they receive email from them. In addition, email builds consumer loyalty, increases purchasing both on- and off-line, and generates a positive impression of the sending company.

Highlights of the study

This study was focused on businesses in Financial Services, Retail, Consumer Packaged Goods, and Pharmaceuticals/Healthcare, but the statistics are so overwhelming there should be a takeaway for all businesses. Also, the study was not just focused on open and click-through rates, it was looking to shed light on brand building. Some things that really jumped out at me:

  • 57% of respondents said they remembered a company when making a purchase online, even when they didn’t use the email link itself to make the purchase.
  • 50% said they’re more likely to buy products from companies who send them email, whether their purchases are online or at a place of business
  • 84% said “even if I don’t read it, it’s good to know it will be there when I’m reaady for it.” The response rate is up significantly from 69% in the 2005 study. This suggests that familiarity, trust, and brand recognition are at work, even if it’s a gradual building process.

Time to build your email brand

If you’re now convinced that email marketing should be part of your marketing plan think one step further to what this report is saying. You need to use the email to build a brand. That means a consistent look & feel from your print materials, to your web site, to your physical space (if that applies). It’s hard to be remembered and build loyalty if you aren’t a recognizable entity.

If you need help with building your email campaigns, contact us. We have several different tools we work with to build effective email marketing and newsletters.

11 comments

  1. web design templates | April 28, 2009 at 8:25 am

    Great stuff. Nice to read some well written posts. A long way between them.

  2. Danish flash designer | May 2, 2009 at 1:32 am

    Great blog. Can’t wait to see what you come up with next!

  3. best web design | May 2, 2009 at 3:55 am

    Fantastic. care to share your sources 🙂 ?

  4. Emily Brackett | May 2, 2009 at 8:37 pm

    For the sources: If you follow the link to Epsilon, you’ll see their reports. There is a general summary report as well as industry-specific reports.

  5. directory submission | May 8, 2009 at 11:54 am

    I usually do not comment on blog posts but I found this quite interesting, so here goes. Thanks!

  6. flashdesigner | May 17, 2009 at 8:17 am

    Hmmmm that’s cool.

  7. Small Business Resource Center | September 23, 2009 at 9:25 am

    Great marketing tips for small business, thanks for the post.

  8. seo services | December 2, 2009 at 10:59 am

    Once again an excellent written post from you. Keep it up!

  9. snow | October 2, 2010 at 12:12 am

    snow

    Thank
    Your advice is excellent!

  10. Internet Marketing Agency | October 6, 2010 at 4:30 am

    E-mail marketing allows us to send personalized message to individual customer so it has great potential to convey our message to customers and convince them.

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